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The platform

Six agents. One always-on front office.

Each agent is trained on how home-service businesses actually run — booking, dispatch, and follow-up — and they work together so no call falls through the cracks.

Agent 01

Front Desk Agent

The receptionist. Answers every call in under two seconds and sends it to the right place — new job, existing customer, or emergency.

The Front Desk Agent is the first voice every caller hears. It greets the caller, figures out what they need in seconds — a new job, an existing appointment, or an emergency — and hands off live to the right agent with full context. No phone trees, no hold music, no voicemail.

Every caller reaches the right place — without phone trees, hold music, or voicemail.

What it handles

  • Initial greeting and call introduction
  • Caller intent classification in real time
  • Live handoff to booking, customer care, or emergency dispatch
  • Voicemail capture with summary and priority tag
  • Full call logging and transcription

Sample interaction

BFB AgentThanks for calling Apex Heating & Air — this is Sam. Are you calling about a new issue, an existing appointment, or an emergency?
CallerMy AC stopped cooling last night.
BFB AgentGot it — let me get you booked with a technician right now. One moment.
BFB Agent[Live handoff to Booking Agent with full context]
Agent 02

Booking Agent

The scheduler. Captures the job, checks your calendar, and books the estimate or service call while the customer is still on the line.

The Booking Agent answers within two seconds, captures the job, checks your service area and calendar, and books the appointment in your existing dispatch software. Every call is recorded, transcribed, and logged to your CRM.

Turns inbound calls into booked jobs — without a CSR lifting a finger.

What it handles

  • Inbound service and estimate requests by phone or chat
  • Job qualification: trade, issue, urgency, address
  • Service-area and availability checks
  • Appointment booking directly into your dispatch calendar
  • After-hours and overflow capture

Sample interaction

BFB AgentI can get a technician out to you — can I grab your address and a quick description of the issue?
Caller123 Oak Street. My water heater is leaking everywhere.
BFB AgentSorry about that — you're in our service area. I have a tech today between 2 and 4, or 8am tomorrow. Which works?
CallerToday, please.
BFB AgentDone — booked for 2 to 4 today. You'll get a text with your tech's name and ETA.
Agent 03

Customer Care Agent

The front desk for existing customers. Answers 'where's my tech,' invoice, and scheduling questions on the first call.

Connects to your CRM and dispatch software to pull job and customer context, then answers common questions — ETA, invoices, rescheduling — or escalates with full context to your team.

Customers get instant answers. Your office gets its day back.

What it handles

  • Appointment confirmations and reschedules
  • Technician ETA and 'on my way' status
  • Invoice, quote, and payment questions
  • Warranty and service-history lookups
  • Personalized answers pulled from your CRM

Sample interaction

CallerHi, I just want to know when your tech is going to show up.
BFB AgentHappy to check — can I confirm the name or address on the appointment?
CallerMaria Lopez, 88 Birch Lane.
BFB AgentThanks Maria. Your technician, Dave, is on his way and about 25 minutes out. You'll get a text when he's pulling up.
Agent 04

Follow-Up Agent

The closer. Chases every unsold estimate and quiet lead so quoted jobs don't go cold.

Automatically follows up on open estimates and quiet leads — by call or text — answers questions, handles financing, and re-books no-shows so quoted work doesn't slip away.

Recovers the revenue most contractors leave sitting in unsigned quotes.

What it handles

  • Automated follow-up on open estimates
  • Quote status and financing questions
  • Re-booking no-shows and cancellations
  • Seasonal maintenance and membership reminders
  • Review requests after a completed job

Sample interaction

BFB AgentHi Mr. Reed, this is Summit following up on the roof estimate we sent Tuesday. Any questions I can answer?
CallerYeah — do you offer financing?
BFB AgentWe do: 0% for 12 months on jobs over $5,000. Want me to lock in your quoted price and get you on the schedule?
CallerLet's do it.
Agent 05

Emergency Dispatch Agent

The dispatch desk. Triages every after-hours call, escalates true emergencies, and reaches your on-call tech in seconds.

Trained to triage on your emergency criteria. Routine requests are booked into your calendar; true emergencies page your on-call tech in under 60 seconds, with the address and details already captured.

Capture every high-margin emergency — without sleeping next to the phone.

What it handles

  • Emergency intake by phone or chat
  • Address, issue, urgency, and access notes captured
  • Emergency triage: burst pipes, gas, no heat/AC, roof leaks
  • Direct dispatch to your on-call tech
  • Customer follow-up and ETA confirmations

Sample interaction

CallerThere's water pouring through my ceiling from the unit upstairs.
BFB AgentThat's an emergency — let's get someone to you fast. What's the address, and can you safely shut off the main water valve?
Caller412 Pine Street. I think so.
BFB AgentGreat. I'm paging our on-call tech now — they'll call you within 15 minutes. Your reference is E-2207.
Agent 06

Insights Agent

The office analyst. Surfaces booked jobs, missed calls, and revenue at risk in plain English, every morning.

Aggregates data across every agent and delivers plain-English summaries with the metrics that matter — calls booked, revenue at risk, lead sources, and estimate close rates.

Know exactly how many jobs you booked — and how many you almost missed.

What it handles

  • Call volume, booking, and routing analytics
  • Lead source and conversion tracking
  • Missed-call analysis and recovery suggestions
  • Estimate follow-up and close-rate tracking
  • Daily and weekly digests delivered to your inbox

Sample interaction

BFB AgentDaily digest — yesterday: 38 calls handled, 21 jobs booked, 3 emergencies dispatched, average answer time 1.6 seconds. 4 estimates still open worth ~$22k. Recommend a follow-up push on last week's two roofing quotes.

See an agent built for your trade.

In a 20-minute demo we'll walk through the agent that fits your biggest gap — booking, emergency dispatch, or estimate follow-up — using your services and service area.

Book a demo