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SMS Messaging Policy

Effective January 1, 2026.

This Messaging Policy describes how Bots for Business ("BFB") sends and receives SMS and MMS text messages on behalf of our customers (property management operators) and their tenants and prospects. It is published in plain language so that carriers, regulators, recipients, and our customers can quickly understand how we operate text messaging on our platform.

BFB is a product of Bots Enterprises. Our messaging program is operated in compliance with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, the CTIA Messaging Principles and Best Practices, and the 10DLC requirements established by US mobile carriers and The Campaign Registry (TCR).

1. Who sends and receives messages

BFB-deployed AI agents send and receive messages on behalf of property management companies that subscribe to our Services. The recipients are typically:

  • Prospective renters who have inquired about a property.
  • Current tenants and residents communicating with their property manager.
  • Maintenance vendors coordinating service requests.

Every message identifies the property or business sending it. Recipients are never messaged by BFB on its own behalf for marketing purposes — BFB does not market its own product via SMS.

2. How recipients opt in

Messages are only sent to phone numbers from which our customer has collected valid consent. Acceptable opt-in methods include:

  • Web form. A prospect submits a form on our customer's website (e.g. an apartment listing or contact form) that discloses SMS as a follow-up channel and includes a clear consent statement.
  • Inbound text. A prospect or tenant texts our customer's number first.
  • Verbal consent during a call. A caller affirmatively agrees to receive a follow-up text during a phone conversation with one of our agents. The consent is recorded as part of the call transcript.
  • Lease, application, or onboarding agreement. A tenant signs a document that discloses SMS as a permitted communication channel during the tenancy.

Consent is specific to the originating business. It is not transferred between customers, and it is not sold or shared with third parties.

3. How recipients opt out

Recipients can stop receiving messages at any time by replying with any of the following keywords (case-insensitive):

  • STOP
  • END
  • QUIT
  • UNSUBSCRIBE
  • CANCEL

After receiving an opt-out, the platform sends one final confirmation message and suppresses the recipient's number from the relevant campaign. No further messages are sent. Recipients can re-subscribe by texting START or by re-opting-in through one of the channels listed in Section 2.

Recipients may reply HELP at any time to receive contact information for support.

4. Message frequency and rates

Message frequency varies by use case:

  • Leasing follow-ups: typically 1-3 messages following an inquiry, plus appointment reminders.
  • Maintenance updates: typically 1-2 messages per work order (intake confirmation and completion notification).
  • Tenant service: on-demand, in response to tenant-initiated questions.

Recipients are not charged by BFB for any message. However, message and data rates may apply based on the recipient's mobile carrier and plan.

5. Prohibited use

BFB-deployed messaging campaigns may not be used to send any of the following:

  • Content related to sex, hate speech, alcohol to minors, firearms, or tobacco (the SHAFT categories).
  • Content related to illegal drugs or controlled substances.
  • Multi-level marketing or pyramid scheme content.
  • Debt collection content that violates the Fair Debt Collection Practices Act.
  • Phishing, fraud, or impersonation content.
  • Any content prohibited by applicable law, CTIA guidelines, or carrier policy.

BFB monitors campaigns and reserves the right to suspend or terminate any campaign that violates this policy or the rights of recipients.

6. Carrier and delivery disclaimers

Mobile carriers (including AT&T, Verizon, T-Mobile, US Cellular, and others) are not liable for delayed, undelivered, or filtered messages. Delivery is subject to carrier filtering, recipient device coverage, and applicable rate limits.

7. Privacy

Mobile phone numbers, consent records, and message content collected through our Services are not shared with third parties or affiliates for marketing. For full details on how we collect, use, and protect data, see our Privacy Policy.

8. Reporting abuse

If you believe you received an unsolicited message from a BFB-deployed agent or have any other concern, please contact us at support@botsforbusiness.com or by phone at (972) 816-1765. We investigate every report and respond within one business day.

9. Updates to this policy

We may update this Messaging Policy from time to time. The "Effective" date at the top reflects the most recent revision. Material changes will be communicated through the Services.