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The platform

Six agents. One always-on operations team.

Each agent is trained on the language, workflows, and compliance constraints of property management — and they work together so nothing falls through the cracks.

Agent 01

Routing Agent

Greets every caller and routes to the right specialist.

The Routing Agent is the first voice every caller hears. It opens the call, identifies what the caller needs in seconds, and hands off live to the specialized agent — leasing, maintenance, tenant comms, or tech support — with full context. No phone trees, no hold music.

Every caller reaches the right agent — without phone trees, hold music, or guesswork.

What it handles

  • Initial greeting and call introduction
  • Caller intent classification in real time
  • Live handoff to leasing, tenant comms, maintenance, or tech support
  • Voicemail capture with summary and priority tag
  • Full call logging and transcription

Sample interaction

BFB AgentThanks for calling Maple Ridge — this is Avery. Are you a current resident, looking at a unit, or calling about something else?
CallerI'm looking at the 2-bedroom listing.
BFB AgentGreat — connecting you to leasing right now. One moment.
BFB Agent[Live handoff to Leasing Agent with full context]
Agent 02

Leasing Agent

Qualifies prospects and books tours, 24/7.

The Leasing Agent answers within two seconds, follows your qualifying criteria, and books tours in your existing scheduler. Every call is recorded, transcribed, and routed to your CRM.

Replaces your leasing coordinator's phone time so they can focus on closing tours.

What it handles

  • Inbound prospect calls and chat
  • Lead qualification: budget, move-in, pets, bedrooms
  • Property questions answered from your knowledge base
  • Tour booking directly into your calendar
  • After-hours and overflow capture

Sample interaction

BFB AgentThanks for calling Maple Ridge Apartments. This is Avery — are you looking to schedule a tour or do you have a question about availability?
CallerLooking for a 2-bedroom for July 1.
BFB AgentWe have two 2-bedrooms opening up the last week of June at $2,150 with parking. Are pets in the picture, and what's your move-in budget?
CallerOne small dog, around $2,200.
BFB AgentPerfect — we're pet-friendly with a $300 pet deposit. I have Tuesday at 5pm or Wednesday at 11am open for a tour. Which works?
Agent 03

Tenant Comms Agent

Resolves resident questions instantly.

Connects to your property management system to pull tenant context, then resolves common questions or escalates with full context to your team.

Your tenants get instant answers. Your staff gets their time back.

What it handles

  • Rent balance and payment status
  • Lease terms and move-out procedures
  • Policy questions: pets, parking, guests
  • Noise and neighbor complaints intake
  • Personalized responses pulled from tenant data

Sample interaction

CallerHi, I need to know what my balance is and when my lease ends.
BFB AgentOf course — can you confirm your unit number and last name?
CallerUnit 412, Martinez.
BFB AgentThanks Ms. Martinez. Your current balance is $0, and your lease renews on August 31st. Would you like our team to reach out about renewal options?
Agent 04

Tech Support Agent

Handles tenant portal and payment issues.

Walks tenants through the most common portal flows step by step, and escalates real bugs with a complete reproduction log.

The #1 category of repetitive support calls, handled automatically.

What it handles

  • Password resets and login help
  • Resident portal navigation
  • Online payment processing questions
  • App troubleshooting
  • Document uploads and lease access

Sample interaction

CallerI can't log in to pay rent.
BFB AgentI can help with that. Are you on the resident portal website or the mobile app?
CallerThe website.
BFB AgentLet's reset your password. I'll send a secure reset link to the email we have on file. Can you confirm the last four digits of your phone number for verification?
Agent 05

Maintenance Agent

Logs, prioritizes, and routes every request.

Trained to triage based on your emergency criteria. Non-urgent tickets land in your work order system; emergencies page on-call staff in under 60 seconds.

Every request logged, prioritized, and routed — no more voicemail tag.

What it handles

  • Maintenance request intake by phone or chat
  • Unit number, issue, urgency, and access notes captured
  • Emergency escalation: flooding, gas, lockouts, no heat/AC
  • Direct dispatch to on-call staff or vendor
  • Tenant follow-up confirmations

Sample interaction

CallerThere's water coming from under my kitchen sink.
BFB AgentI'm sorry to hear that — that sounds like an emergency. Can you confirm your unit number? In the meantime, please shut off the valve under the sink if you can safely reach it.
CallerUnit 218.
BFB AgentGot it. I'm paging on-call maintenance now. They'll call you back within 15 minutes. The ticket reference is M-4471.
Agent 06

Analytics & Insights Agent

Daily and weekly reports across your portfolio.

Aggregates data across every agent and delivers it in plain-English summaries with the metrics you actually care about — occupancy impact, cost per lead, response times.

Know what's happening across your portfolio before your morning coffee.

What it handles

  • Call volume, resolution, and routing analytics
  • Lead quality and qualification rates
  • Maintenance trends and SLA tracking
  • Missed call analysis and recovery suggestions
  • Daily and weekly digests delivered to your inbox

Sample interaction

BFB AgentDaily digest — yesterday's snapshot: 47 inbound calls handled, 12 tours booked, 2 emergencies dispatched, average response time 1.4 seconds. Most common after-hours request: maintenance for HVAC. Recommend reviewing HVAC vendor SLA.

See an agent built for your portfolio.

In a 20-minute demo we'll walk through the agent that fits your biggest pain point — leasing, maintenance, or tenant comms — using your script and properties.

Book a demo